Travelocity cancelled my reservation and notifi...
A Travelocity customer review by GetHuman user ~Me from November 17th, 2017
Background on ~Me's case
GetHuman: ~Me - can you tell our other Travelocity customers when your case took place?
~Me: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~Me a list of common Travelocity problems)
~Me: "Refund My Booking" was why I was trying to call.
~Me's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Me: Travelocity cancelled my reservation and notified me of that fact at * am. Apparently the idiots tried contacting my bank at * am US time and did not reach anyone so just went ahead and cancelled the purchase. After that I spent about * hour talking to Jim's and Dave's from India who kept telling me how there was nothing they could do. Save yourself the aggravation and go with a company who's representatives have at least enough brain cells to want your business, can speak English and will at least try and solve the problem instead of passing you from one useless customer service representative to another.
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~Me: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Me: I'd give them a five out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~Me: For that I would say one out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~Me: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Me taken from his Travelocity customer service problem that occurred on November 9th, 2017.