Travelocity: Was put on hold for five different calls only t...
A Travelocity customer review by GetHuman user GetHuman-73650 from November 24th, 2017
Background on GetHuman-73650's case
GetHuman: GetHuman-73650 - can you tell our other Travelocity customers when your case took place?
GetHuman-73650: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-73650 a list of common Travelocity problems)
GetHuman-73650: "Refund a Charge" was why I was trying to call.
GetHuman-73650's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-73650: Was put on hold for five different calls only to be hung up upon , two calls waited * hour. Spoke to Numerous agents who had absolutely no authority to solve my problem which ended up costing me an extra ***.** hellacious service and PR. Never again will I use Travelocity. Dg
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
GetHuman-73650: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-73650: I'd give them a four out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
GetHuman-73650: For that I would say one out of five.
GetHuman: And finally- any advice for other Travelocity customers?
GetHuman-73650: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-73650 taken from his Travelocity customer service problem that occurred on November 17th, 2017.