Troy-Bilt: Didn't call. Just want to say I have owned two...
A Troy-Bilt customer review by GetHuman user ~max from November 23rd, 2017
Background on ~max's case
GetHuman: ~max - can you tell our other Troy-Bilt customers when your case took place?
~max: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Troy-Bilt, and if so, how?
GetHuman: And which of these common Troy-Bilt customer issues best describes the reason you wanted to talk to them?
(Shows ~max a list of common Troy-Bilt problems)
~max: "Repairs" was why I was trying to call.
~max's review of Troy-Bilt customer service
GetHuman: So how would you sum up your experience for GetHuman's Troy-Bilt customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~max: Didn't call. Just want to say I have owned two troy bolt products, a lawnmower I had for a year and got rid of due to constant problems and now a grass trimmer that in my second year of ownership ...quit working.
GetHuman: Let's quantify your experience contacting Troy-Bilt. On a scale of 1 to 5, how easy is it go get help on a Troy-Bilt problem?
~max: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~max: I'd give them a four out of five on communication.
GetHuman: And what about Troy-Bilt's ability to quickly and effectively address your problem?
~max: For that I would say one out of five.
GetHuman: And finally- any advice for other Troy-Bilt customers?
~max: Call them early in the day or late. Don't forget any personal or account information you might need for Troy-Bilt to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~max taken from his Troy-Bilt customer service problem that occurred on November 22nd, 2017.