Troy-Bilt: I purchased a Troybilt Pony * years ago. In th...
A Troy-Bilt customer review by GetHuman user ~Doris Emerson from November 22nd, 2017
Background on ~Doris Emerson's case
GetHuman: ~Doris Emerson - can you tell our other Troy-Bilt customers when your case took place?
~Doris Emerson: Yes. It was late at night, on November 14th.
GetHuman: Did you reach out to Troy-Bilt, and if so, how?
GetHuman: And which of these common Troy-Bilt customer issues best describes the reason you wanted to talk to them?
(Shows ~Doris Emerson a list of common Troy-Bilt problems)
~Doris Emerson: "Returns" was why I was trying to call.
~Doris Emerson's review of Troy-Bilt customer service
GetHuman: So how would you sum up your experience for GetHuman's Troy-Bilt customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Doris Emerson: I purchased a Troybilt Pony * years ago. In those * years I have only had problems with it. I will NEVER purchase a Troybuilt poduct again. I was told by a rep that is at this time if it was a defect they would pay for the part I would have to pay for labor. I don't want to put another $*** into this mower.
GetHuman: Let's quantify your experience contacting Troy-Bilt. On a scale of 1 to 5, how easy is it go get help on a Troy-Bilt problem?
~Doris Emerson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Doris Emerson: I'd give them a three out of five on communication.
GetHuman: And what about Troy-Bilt's ability to quickly and effectively address your problem?
~Doris Emerson: For that I would say five out of five.
GetHuman: And finally- any advice for other Troy-Bilt customers?
~Doris Emerson: Call them early in the day or late. Don't forget any personal or account information you might need for Troy-Bilt to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Doris Emerson taken from his Troy-Bilt customer service problem that occurred on November 14th, 2017.