U-Haul: I just wanted to cancel my reservation. I was...
A U-Haul customer review by GetHuman user ~kpinak from October 25th, 2017
Background on ~kpinak's case
GetHuman: ~kpinak - can you tell our other U-Haul customers when your case took place?
~kpinak: Yeah. It was middle of the night, on October 20th.
GetHuman: Did you reach out to U-Haul, and if so, how?
GetHuman: And which of these common U-Haul customer issues best describes the reason you wanted to talk to them?
(Shows ~kpinak a list of common U-Haul problems)
~kpinak: "Insurance claim" was why I was trying to call.
~kpinak's review of U-Haul customer service
GetHuman: So how would you sum up your experience for GetHuman's U-Haul customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kpinak: I just wanted to cancel my reservation. I was on hold *** minutes, got a human, she said she had to transfer me to "that location" then I sat on hold again for a long time
GetHuman: Let's quantify your experience contacting U-Haul. On a scale of 1 to 5, how easy is it go get help on a U-Haul problem?
~kpinak: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kpinak: I'd give them a four out of five on communication.
GetHuman: And what about U-Haul's ability to quickly and effectively address your problem?
~kpinak: For that I would say three out of five.
GetHuman: And finally- any advice for other U-Haul customers?
~kpinak: Call them early in the day or late. Don't forget any personal or account information you might need for U-Haul to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kpinak taken from his U-Haul customer service problem that occurred on October 20th, 2017.