U-Haul: The manger was rude and didn't want * sale me a...

A U-Haul customer review by GetHuman user ~lilmama from November 20th, 2017

Background on ~lilmama's case

GetHuman: ~lilmama - can you tell our other U-Haul customers when your case took place?
~lilmama: Yeah. It was afternoon, on November 12th.
GetHuman: Did you reach out to U-Haul, and if so, how?
~lilmama: I used the 800-789-3638 number I found for on the GetHuman U-Haul customer phone number page I was on: U-Haul Customer Service Phone Number
GetHuman: And which of these common U-Haul customer issues best describes the reason you wanted to talk to them?
(Shows ~lilmama a list of common U-Haul problems)
~lilmama: "Loyalty program" was why I was trying to call.

~lilmama's review of U-Haul customer service

GetHuman: So how would you sum up your experience for GetHuman's U-Haul customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lilmama: The manger was rude and didn't want * sale me a truck and it took me * days be* i could get any truck
GetHuman: Let's quantify your experience contacting U-Haul. On a scale of 1 to 5, how easy is it go get help on a U-Haul problem?
~lilmama: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lilmama: I'd give them a two out of five on communication.
GetHuman: And what about U-Haul's ability to quickly and effectively address your problem?
~lilmama: For that I would say five out of five.
GetHuman: And finally- any advice for other U-Haul customers?
~lilmama: Call them early in the day or late. Don't forget any personal or account information you might need for U-Haul to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lilmama taken from his U-Haul customer service problem that occurred on November 12th, 2017.

U-Haul

2.33 of 5 stars | 23 reviews

~lilmama's U-Haul Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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