Overcharge*Strange charge for U-Haul
A U-Haul customer review by GetHuman user GetHuman-bbboomer from December 7th, 2017
Background on GetHuman-bbboomer's case
GetHuman: GetHuman-bbboomer - can you tell our other U-Haul customers when your case took place?
GetHuman-bbboomer: Yup. It was afternoon, on December 1st.
GetHuman: Did you reach out to U-Haul, and if so, how?
GetHuman: And which of these common U-Haul customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bbboomer a list of common U-Haul problems)
GetHuman-bbboomer: "Refund a Charge" was why I was trying to call.
GetHuman-bbboomer's review of U-Haul customer service
GetHuman: So how would you sum up your experience for GetHuman's U-Haul customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bbboomer: Overcharge*Strange charge for U-Haul
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-bbboomer: Charged my credit card for a gift card I never ordered. I am told it was a mistake, but they won't refund the money
GetHuman: Let's quantify your experience contacting U-Haul. On a scale of 1 to 5, how easy is it go get help on a U-Haul problem?
GetHuman-bbboomer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bbboomer: I'd give them a four out of five on communication.
GetHuman: And what about U-Haul's ability to quickly and effectively address your problem?
GetHuman-bbboomer: For that I would say three out of five.
GetHuman: And finally- any advice for other U-Haul customers?
GetHuman-bbboomer: Call them early in the day or late. Don't forget any personal or account information you might need for U-Haul to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bbboomer taken from his U-Haul customer service problem that occurred on December 1st, 2017.