U-Haul: Customer Service experience was top-notch. How...

A U-Haul customer review by GetHuman user ~lakelover14 from November 25th, 2017

Background on ~lakelover14's case

GetHuman: ~lakelover14 - can you tell our other U-Haul customers when your case took place?
~lakelover14: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to U-Haul, and if so, how?
~lakelover14: I used the 800-789-3638 number I found for on the GetHuman U-Haul customer phone number page I was on: U-Haul Customer Service Phone Number
GetHuman: And which of these common U-Haul customer issues best describes the reason you wanted to talk to them?
(Shows ~lakelover14 a list of common U-Haul problems)
~lakelover14: "Cancel booking" was why I was trying to call.

~lakelover14's review of U-Haul customer service

GetHuman: So how would you sum up your experience for GetHuman's U-Haul customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lakelover14: Customer Service experience was top-notch. However, local provider and equipment was worse than worse. Trouble from start to finish. Business owner did not speak English. Trailer was *x more than quote and we had to go into the next county to locate a wire package we didn't even know we had to have. Shouldn't this have been included with the trailer. All told, an $** rental is well over $*** No more U Haul for us.
GetHuman: Let's quantify your experience contacting U-Haul. On a scale of 1 to 5, how easy is it go get help on a U-Haul problem?
~lakelover14: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lakelover14: I'd give them a five out of five on communication.
GetHuman: And what about U-Haul's ability to quickly and effectively address your problem?
~lakelover14: For that I would say one out of five.
GetHuman: And finally- any advice for other U-Haul customers?
~lakelover14: Call them early in the day or late. Don't forget any personal or account information you might need for U-Haul to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lakelover14 taken from his U-Haul customer service problem that occurred on November 19th, 2017.

U-Haul

2.33 of 5 stars | 23 reviews

~lakelover14's U-Haul Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like U-Haul, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with U-Haul in any way.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!