U-Haul: This number worked. For some reason the main nu...
A U-Haul customer review by GetHuman user GetHuman-74780 from November 18th, 2017
Background on GetHuman-74780's case
GetHuman: GetHuman-74780 - can you tell our other U-Haul customers when your case took place?
GetHuman-74780: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to U-Haul, and if so, how?
GetHuman: And which of these common U-Haul customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-74780 a list of common U-Haul problems)
GetHuman-74780: "Complaint" was why I was trying to call.
GetHuman-74780's review of U-Haul customer service
GetHuman: So how would you sum up your experience for GetHuman's U-Haul customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-74780: This number worked. For some reason the main number would only play a recording and not respond to touch tone commands.
GetHuman: Let's quantify your experience contacting U-Haul. On a scale of 1 to 5, how easy is it go get help on a U-Haul problem?
GetHuman-74780: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-74780: I'd give them a two out of five on communication.
GetHuman: And what about U-Haul's ability to quickly and effectively address your problem?
GetHuman-74780: For that I would say one out of five.
GetHuman: And finally- any advice for other U-Haul customers?
GetHuman-74780: Call them early in the day or late. Don't forget any personal or account information you might need for U-Haul to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-74780 taken from his U-Haul customer service problem that occurred on November 12th, 2017.