UPS: I ma attaching a complaint that I sent to LLBea...
A UPS customer review by GetHuman user ~Mad As Hell from November 3rd, 2017
Background on ~Mad As Hell's case
GetHuman: ~Mad As Hell - can you tell our other UPS customers when your case took place?
~Mad As Hell: Sure. It was evening, on November 1st.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~Mad As Hell a list of common UPS problems)
~Mad As Hell: "Make a shipment" was why I was trying to call.
~Mad As Hell's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mad As Hell: I ma attaching a complaint that I sent to LLBean....UPS the Leader in Worldwide Logistics....*Dear Mr. Gallant, **Thank you for writing to L.L.Bean about your order. **I am so sorry for the events that have lead to this problem. I do see the notes from our representative last evening. **She attempted to have this resolved for you through UPS. When she was unable to, she understood you to say that you no longer wanted the Chamois Shirts. She has credited your Mastercard for the purchase of $**. **Although these type of shipment does not have recall services, she did verbally request it through UPS. I believe she did this because she understood you to say that you no longer wanted the package. **I am sorry to say UPS will not be delivering this package today, or in time for your trip on Monday. **I will forward a comment for you to our Shipping Department regarding UPS and the service you have experienced. My sincere apologies in regard to this matter. **Sincerely,*Michelle V.*L.L.Bean C
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Mad As Hell: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mad As Hell: I'd give them a three out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Mad As Hell: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS customers?
~Mad As Hell: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mad As Hell taken from his UPS customer service problem that occurred on November 1st, 2017.