US Cellular: I moved in June. It took * phone calls and hour...
A US Cellular customer review by GetHuman user ~frustrated from November 19th, 2017
Background on ~frustrated's case
GetHuman: ~frustrated - can you tell our other US Cellular customers when your case took place?
~frustrated: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to US Cellular, and if so, how?
GetHuman: And which of these common US Cellular customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated a list of common US Cellular problems)
~frustrated: "Update account information" was why I was trying to call.
~frustrated's review of US Cellular customer service
GetHuman: So how would you sum up your experience for GetHuman's US Cellular customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated: I moved in June. It took * phone calls and hours on hold to get my address changed. For the past * months, my bill had been wrong every single month. Customer service is nice, but not helpful. I'm switching to Verizon when my contract is up.
GetHuman: Let's quantify your experience contacting US Cellular. On a scale of 1 to 5, how easy is it go get help on a US Cellular problem?
~frustrated: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated: I'd give them a two out of five on communication.
GetHuman: And what about US Cellular's ability to quickly and effectively address your problem?
~frustrated: For that I would say three out of five.
GetHuman: And finally- any advice for other US Cellular customers?
~frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for US Cellular to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated taken from his US Cellular customer service problem that occurred on November 14th, 2017.