US Cellular: quality of service
A US Cellular customer review by GetHuman user GetHuman-norbrow from November 30th, 2017
Background on GetHuman-norbrow's case
GetHuman: GetHuman-norbrow - can you tell our other US Cellular customers when your case took place?
GetHuman-norbrow: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to US Cellular, and if so, how?
GetHuman: And which of these common US Cellular customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-norbrow a list of common US Cellular problems)
GetHuman-norbrow: "Change plan" was why I was trying to call.
GetHuman-norbrow's review of US Cellular customer service
GetHuman: So how would you sum up your experience for GetHuman's US Cellular customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-norbrow: quality of service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-norbrow: I received a large postcard recently and it implied an early upgrade and lower monthly bill. I was impressed and drove the ** miles to Pryor,OK and visited your store. I was waited on by a girl named "Ashley" well, she burst my bubble real quick. Said the phones could not have any damage. Mine has a cracked screen & my grandson had his stolen. So, I feel your postcard was very misleading. Than I had to ask about a lower bill, she did not offer any info on that. She pulled up a screen and said grandson has insurance on his plain phone & gave me info to file insurance. I just let her talk. She wasn't accurate at all We both had iPhone ***'s with no lnsurance. I guess my question is "If she doesn't know what's going on, how is she going to help me with anything?"
GetHuman: Let's quantify your experience contacting US Cellular. On a scale of 1 to 5, how easy is it go get help on a US Cellular problem?
GetHuman-norbrow: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-norbrow: I'd give them a four out of five on communication.
GetHuman: And what about US Cellular's ability to quickly and effectively address your problem?
GetHuman-norbrow: For that I would say five out of five.
GetHuman: And finally- any advice for other US Cellular customers?
GetHuman-norbrow: Call them early in the day or late. Don't forget any personal or account information you might need for US Cellular to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-norbrow taken from his US Cellular customer service problem that occurred on November 21st, 2017.