US Dept. of Veterans Affairs: We had to wait * hours for someone to call us b...
A US Dept. of Veterans Affairs customer review by GetHuman user ~MADVET from November 20th, 2017
Background on ~MADVET's case
GetHuman: ~MADVET - can you tell our other US Dept. of Veterans Affairs customers when your case took place?
~MADVET: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to US Dept. of Veterans Affairs, and if so, how?
GetHuman: And which of these common US Dept. of Veterans Affairs customer issues best describes the reason you wanted to talk to them?
(Shows ~MADVET a list of common US Dept. of Veterans Affairs problems)
~MADVET: "None of those really matches why I wanted to call US Dept. of Veterans Affairs that day." was why I was trying to call.
~MADVET's review of US Dept. of Veterans Affairs customer service
GetHuman: So how would you sum up your experience for GetHuman's US Dept. of Veterans Affairs customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MADVET: We had to wait * hours for someone to call us back AFTER we left a phone number on their automated machine. Our problem was not resolved and in the end they just gave us more bad phone numbers to call. Some even hung up on us because it said call volume was too high.
GetHuman: Let's quantify your experience contacting US Dept. of Veterans Affairs. On a scale of 1 to 5, how easy is it go get help on a US Dept. of Veterans Affairs problem?
~MADVET: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MADVET: I'd give them a five out of five on communication.
GetHuman: And what about US Dept. of Veterans Affairs's ability to quickly and effectively address your problem?
~MADVET: For that I would say four out of five.
GetHuman: And finally- any advice for other US Dept. of Veterans Affairs customers?
~MADVET: Call them early in the day or late. Don't forget any personal or account information you might need for US Dept. of Veterans Affairs to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MADVET taken from his US Dept. of Veterans Affairs customer service problem that occurred on November 16th, 2017.