US Mint: I called Customer Service and was on the teleph...
A US Mint customer review by GetHuman user ~Waste-Of-Time-CallingUSMint from November 27th, 2017
Background on ~Waste-Of-Time-CallingUSMint's case
GetHuman: ~Waste-Of-Time-CallingUSMint - can you tell our other US Mint customers when your case took place?
~Waste-Of-Time-CallingUSMint: Yes I can. It was afternoon, on November 23rd.
GetHuman: Did you reach out to US Mint, and if so, how?
GetHuman: And which of these common US Mint customer issues best describes the reason you wanted to talk to them?
(Shows ~Waste-Of-Time-CallingUSMint a list of common US Mint problems)
~Waste-Of-Time-CallingUSMint: "Local services" was why I was trying to call.
~Waste-Of-Time-CallingUSMint's review of US Mint customer service
GetHuman: So how would you sum up your experience for GetHuman's US Mint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Waste-Of-Time-CallingUSMint: I called Customer Service and was on the telephone for over *** minutes, I hung-up because I could not waste any more of my time.
GetHuman: Let's quantify your experience contacting US Mint. On a scale of 1 to 5, how easy is it go get help on a US Mint problem?
~Waste-Of-Time-CallingUSMint: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Waste-Of-Time-CallingUSMint: I'd give them a one out of five on communication.
GetHuman: And what about US Mint's ability to quickly and effectively address your problem?
~Waste-Of-Time-CallingUSMint: For that I would say two out of five.
GetHuman: And finally- any advice for other US Mint customers?
~Waste-Of-Time-CallingUSMint: Call them early in the day or late. Don't forget any personal or account information you might need for US Mint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Waste-Of-Time-CallingUSMint taken from his US Mint customer service problem that occurred on November 23rd, 2017.