United Airlines: worst ever* lost my baggage, flight delays,too...
A United Airlines customer review by GetHuman user ~flight stress from November 22nd, 2017
Background on ~flight stress's case
GetHuman: ~flight stress - can you tell our other United Airlines customers when your case took place?
~flight stress: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~flight stress a list of common United Airlines problems)
~flight stress: "Baggage problem" was why I was trying to call.
~flight stress's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~flight stress: worst ever* lost my baggage, flight delays,too many points taken off* website kept changing points needed for trip!after finally got through the phone disconnected after ** minutes!
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~flight stress: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~flight stress: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~flight stress: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~flight stress: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~flight stress taken from his United Airlines customer service problem that occurred on November 17th, 2017.