United Airlines: I am still waiting it is getting close to * hou...
A United Airlines customer review by GetHuman user ~1st time user from November 26th, 2017
Background on ~1st time user's case
GetHuman: ~1st time user - can you tell our other United Airlines customers when your case took place?
~1st time user: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~1st time user a list of common United Airlines problems)
~1st time user: "Billing" was why I was trying to call.
~1st time user's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~1st time user: I am still waiting it is getting close to * hour. Do they answer on Sat.? I thought this is ** hours. I never haven't been waited for this long. I am not sure if they will respond me. I feel I should hang up soon
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~1st time user: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~1st time user: I'd give them a three out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~1st time user: For that I would say two out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~1st time user: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~1st time user taken from his United Airlines customer service problem that occurred on November 17th, 2017.