United Concordia: From a providers office. Long wait times to spe...
A United Concordia customer review by GetHuman user ~providersoffice from November 24th, 2017
Background on ~providersoffice 's case
GetHuman: ~providersoffice - can you tell our other United Concordia customers when your case took place?
~providersoffice : Yup. It was evening, on November 16th.
GetHuman: Did you reach out to United Concordia, and if so, how?
GetHuman: And which of these common United Concordia customer issues best describes the reason you wanted to talk to them?
(Shows ~providersoffice a list of common United Concordia problems)
~providersoffice : "Coverage question" was why I was trying to call.
~providersoffice 's review of United Concordia customer service
GetHuman: So how would you sum up your experience for GetHuman's United Concordia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~providersoffice : From a providers office. Long wait times to speak to representative, once representative is on the line they are unwilling to help you with anything and refer you back to automated. You can always opt to receive their *** page fax regarding benefits which provides you just with a bunch of useless information and not really what you need. Major waste of time every time we need to check on benefits for members. Think while you are on hold they mention they received some type of award for great customer service... lol yeah right!
GetHuman: Let's quantify your experience contacting United Concordia. On a scale of 1 to 5, how easy is it go get help on a United Concordia problem?
~providersoffice : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~providersoffice : I'd give them a four out of five on communication.
GetHuman: And what about United Concordia's ability to quickly and effectively address your problem?
~providersoffice : For that I would say one out of five.
GetHuman: And finally- any advice for other United Concordia customers?
~providersoffice : Call them early in the day or late. Don't forget any personal or account information you might need for United Concordia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~providersoffice taken from his United Concordia customer service problem that occurred on November 16th, 2017.