Valve Software: I put in not * ticket but * different tickets a...

A Valve Software customer review by GetHuman user ~Pissed on by steam from November 18th, 2017

Background on ~Pissed on by steam's case

GetHuman: ~Pissed on by steam - can you tell our other Valve Software customers when your case took place?
~Pissed on by steam: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to Valve Software, and if so, how?
~Pissed on by steam: I used the 425-889-9642 number I found for on the GetHuman Valve Software customer phone number page I was on: Valve Software Customer Service Phone Number
GetHuman: And which of these common Valve Software customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed on by steam a list of common Valve Software problems)
~Pissed on by steam: "Complaint" was why I was trying to call.

~Pissed on by steam's review of Valve Software customer service

GetHuman: So how would you sum up your experience for GetHuman's Valve Software customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed on by steam: I put in not * ticket but * different tickets about the same problem I've been having for the past week and a half. I have not gotten any help yet and not even a human response either. They have no time for their customers and soon will lose them.
GetHuman: Let's quantify your experience contacting Valve Software. On a scale of 1 to 5, how easy is it go get help on a Valve Software problem?
~Pissed on by steam: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed on by steam: I'd give them a one out of five on communication.
GetHuman: And what about Valve Software's ability to quickly and effectively address your problem?
~Pissed on by steam: For that I would say two out of five.
GetHuman: And finally- any advice for other Valve Software customers?
~Pissed on by steam: Call them early in the day or late. Don't forget any personal or account information you might need for Valve Software to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed on by steam taken from his Valve Software customer service problem that occurred on November 10th, 2017.

Valve Software

1.46 of 5 stars | 117 reviews

~Pissed on by steam's Valve Software Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

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