Valve Software: It's nearly impossible to speak with them by p...
A Valve Software customer review by GetHuman user ~[toj.cc] Bird Of PrAy from November 13th, 2017
Background on ~[toj.cc] Bird Of PrAy's case
GetHuman: ~[toj.cc] Bird Of PrAy - can you tell our other Valve Software customers when your case took place?
~[toj.cc] Bird Of PrAy: Yup. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Valve Software, and if so, how?
GetHuman: And which of these common Valve Software customer issues best describes the reason you wanted to talk to them?
(Shows ~[toj.cc] Bird Of PrAy a list of common Valve Software problems)
~[toj.cc] Bird Of PrAy: "Returns" was why I was trying to call.
~[toj.cc] Bird Of PrAy's review of Valve Software customer service
GetHuman: So how would you sum up your experience for GetHuman's Valve Software customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~[toj.cc] Bird Of PrAy: It's nearly impossible to speak with them by phone. Writing to their tf* "HELP" area results in the blame given to the person submitting the question, or questions not even read all the way through. After dialing random extensions for over an hour, only once did I get a live person. Valve's written response to a major ongoing problem with their Team Fortress * game was, "We never promised it would work all the time." As a business owner of over ** years, I have never come a worse company to deal with.
GetHuman: Let's quantify your experience contacting Valve Software. On a scale of 1 to 5, how easy is it go get help on a Valve Software problem?
~[toj.cc] Bird Of PrAy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~[toj.cc] Bird Of PrAy: I'd give them a four out of five on communication.
GetHuman: And what about Valve Software's ability to quickly and effectively address your problem?
~[toj.cc] Bird Of PrAy: For that I would say one out of five.
GetHuman: And finally- any advice for other Valve Software customers?
~[toj.cc] Bird Of PrAy: Call them early in the day or late. Don't forget any personal or account information you might need for Valve Software to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~[toj.cc] Bird Of PrAy taken from his Valve Software customer service problem that occurred on November 3rd, 2017.