Vanilla Gift Card: Every time I call to fix whatever is wrong with...
A Vanilla Gift Card customer review by GetHuman user GetHuman-257584 from November 14th, 2017
Background on GetHuman-257584's case
GetHuman: GetHuman-257584 - can you tell our other Vanilla Gift Card customers when your case took place?
GetHuman-257584: Yes. It was late at night, on November 5th.
GetHuman: Did you reach out to Vanilla Gift Card, and if so, how?
GetHuman: And which of these common Vanilla Gift Card customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-257584 a list of common Vanilla Gift Card problems)
GetHuman-257584: "Setup an account" was why I was trying to call.
GetHuman-257584's review of Vanilla Gift Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Vanilla Gift Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-257584: Every time I call to fix whatever is wrong with my new vanilla gift card, I am told to enter in the same information three times before I am given the chance to talk to an actual person. As soon as I am put through to speak with someone my call disconnects. EVERY TIME. I took it to Walmart with the receipt and they cant help me either.
GetHuman: Let's quantify your experience contacting Vanilla Gift Card. On a scale of 1 to 5, how easy is it go get help on a Vanilla Gift Card problem?
GetHuman-257584: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-257584: I'd give them a one out of five on communication.
GetHuman: And what about Vanilla Gift Card's ability to quickly and effectively address your problem?
GetHuman-257584: For that I would say four out of five.
GetHuman: And finally- any advice for other Vanilla Gift Card customers?
GetHuman-257584: Call them early in the day or late. Don't forget any personal or account information you might need for Vanilla Gift Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-257584 taken from his Vanilla Gift Card customer service problem that occurred on November 5th, 2017.