Vanilla Gift Card: I attempted to buy a pair of shoes online with...
A Vanilla Gift Card customer review by GetHuman user ~Phil from November 10th, 2017
Background on ~Phil's case
GetHuman: ~Phil - can you tell our other Vanilla Gift Card customers when your case took place?
~Phil: Yup. It was late at night, on October 31st.
GetHuman: Did you reach out to Vanilla Gift Card, and if so, how?
GetHuman: And which of these common Vanilla Gift Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Phil a list of common Vanilla Gift Card problems)
~Phil: "Fraud" was why I was trying to call.
~Phil's review of Vanilla Gift Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Vanilla Gift Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Phil: I attempted to buy a pair of shoes online with a vanilla $** gift card, but it was repeatedly rejected because the billing address "did not match up to the one on the card" I attempted to call Vanilla Gift cards using their provided number, but there is no way to get hold of an actual person, or even acquire useful information on this subject. My advice: avoid vanilla gift cards. Their website was equally as useless. I have never had this issue when using other prepaid cards
GetHuman: Let's quantify your experience contacting Vanilla Gift Card. On a scale of 1 to 5, how easy is it go get help on a Vanilla Gift Card problem?
~Phil: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Phil: I'd give them a one out of five on communication.
GetHuman: And what about Vanilla Gift Card's ability to quickly and effectively address your problem?
~Phil: For that I would say one out of five.
GetHuman: And finally- any advice for other Vanilla Gift Card customers?
~Phil: Call them early in the day or late. Don't forget any personal or account information you might need for Vanilla Gift Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Phil taken from his Vanilla Gift Card customer service problem that occurred on October 31st, 2017.