Vanilla Gift Card: Impossible to get a human. Wants card number...
A Vanilla Gift Card customer review by GetHuman user ~dissatisfied customer from November 15th, 2017
Background on ~dissatisfied customer's case
GetHuman: ~dissatisfied customer - can you tell our other Vanilla Gift Card customers when your case took place?
~dissatisfied customer: Yeah. It was morning, on November 8th.
GetHuman: Did you reach out to Vanilla Gift Card, and if so, how?
GetHuman: And which of these common Vanilla Gift Card customer issues best describes the reason you wanted to talk to them?
(Shows ~dissatisfied customer a list of common Vanilla Gift Card problems)
~dissatisfied customer: "Dispute a Charge" was why I was trying to call.
~dissatisfied customer's review of Vanilla Gift Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Vanilla Gift Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dissatisfied customer: Impossible to get a human. Wants card number. I needed to report a stolen card. Obviously since it was stolen, I do not have the number! How stupid! Will never buy these again.
GetHuman: Let's quantify your experience contacting Vanilla Gift Card. On a scale of 1 to 5, how easy is it go get help on a Vanilla Gift Card problem?
~dissatisfied customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dissatisfied customer: I'd give them a four out of five on communication.
GetHuman: And what about Vanilla Gift Card's ability to quickly and effectively address your problem?
~dissatisfied customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Vanilla Gift Card customers?
~dissatisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for Vanilla Gift Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dissatisfied customer taken from his Vanilla Gift Card customer service problem that occurred on November 8th, 2017.