Vanilla Gift Card: The system of the prepaid Vanilla Cards is grea...
A Vanilla Gift Card customer review by GetHuman user ~Chris Lowe from November 20th, 2017
Background on ~Chris Lowe's case
GetHuman: ~Chris Lowe - can you tell our other Vanilla Gift Card customers when your case took place?
~Chris Lowe: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Vanilla Gift Card, and if so, how?
GetHuman: And which of these common Vanilla Gift Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Chris Lowe a list of common Vanilla Gift Card problems)
~Chris Lowe: "Setup an account" was why I was trying to call.
~Chris Lowe's review of Vanilla Gift Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Vanilla Gift Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chris Lowe: The system of the prepaid Vanilla Cards is great, however, I could not get through to a representative to actually discuss my problem, involving the fact that my card's security code was not valid. This being, I had to enter my security code to talk to someone about my flawed security code. Do you see the issue?
GetHuman: Let's quantify your experience contacting Vanilla Gift Card. On a scale of 1 to 5, how easy is it go get help on a Vanilla Gift Card problem?
~Chris Lowe: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chris Lowe: I'd give them a two out of five on communication.
GetHuman: And what about Vanilla Gift Card's ability to quickly and effectively address your problem?
~Chris Lowe: For that I would say three out of five.
GetHuman: And finally- any advice for other Vanilla Gift Card customers?
~Chris Lowe: Call them early in the day or late. Don't forget any personal or account information you might need for Vanilla Gift Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chris Lowe taken from his Vanilla Gift Card customer service problem that occurred on November 17th, 2017.