Verizon: I need to share the great experience at the Mc...
A Verizon customer review by GetHuman user ~Mark from November 25th, 2017
Background on ~Mark's case
GetHuman: ~Mark - can you tell our other Verizon customers when your case took place?
~Mark: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Mark a list of common Verizon problems)
~Mark: "Change plan" was why I was trying to call.
~Mark's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mark: I need to share the great experience at the Mcallen, TX store this weekend. We have a family plan, and the two years expired this month. Our daughter, my wife, and me went to the Verizon store on South ** street, and we were immediately helped by Angel Mireles. We have had other carriers, but none had the consistent coverage like Verizon, so you can see, we are happy Customers coming into the store. Imagine our pleasure when Mr. Mireles informed us that we qualified for free tablets, and a generous trade in allowance on our used phones. Our monthly rate will also be going down for the term of this contract. If this was positive reinforcement on behalf of Verizon, it worked. We will continue in the contract condition, as the loyalty is truly a two-way street with Verizon. Angel spent quite some time educating, explaining, and confirming the renewal transaction, so that when we left the store, we completely understood the new deal we had entered. His patience and expertise needs to be
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Mark: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mark: I'd give them a two out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Mark: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Mark: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mark taken from his Verizon customer service problem that occurred on November 20th, 2017.