Verizon: Outstanding! Have not had a Dial Tone for * day...

A Verizon customer review by GetHuman user ~icurpnt2 from November 23rd, 2017

Background on ~icurpnt2's case

GetHuman: ~icurpnt2 - can you tell our other Verizon customers when your case took place?
~icurpnt2: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Verizon, and if so, how?
~icurpnt2: I used the 888-910-4366 number I found for on the GetHuman Verizon customer phone number page I was on: Verizon Customer Service Phone Number
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
Shows ~icurpnt2 a list of common Verizon problems
~icurpnt2: "Complaint" was why I was trying to call.

~icurpnt2's review of Verizon customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~icurpnt2: Outstanding! Have not had a Dial Tone for * days. Tech rescheduled on scheduled date * hours past allotted time. Could not get a human on the phone entire * days. Phone was **-yr*old Mother's only line of communication. Thank you gethuhan.com
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~icurpnt2: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~icurpnt2: I'd give them a five out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~icurpnt2: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon customers?
~icurpnt2: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~icurpnt2 taken from his Verizon customer service problem that occurred on November 14th, 2017.

Verizon

3.21 of 5 stars | 445 reviews
Verizon ReviewsVerizon's Phone NumberAll Verizon contact infoGeneral Verizon customer service info
~icurpnt2's Verizon Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon in any way.
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