Verizon: I thought I was never going to get the problem...
A Verizon customer review by GetHuman user ~Thank you! from November 19th, 2017
Background on ~Thank you!'s case
GetHuman: ~Thank you! - can you tell our other Verizon customers when your case took place?
~Thank you!: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Thank you! a list of common Verizon problems)
~Thank you!: "Cancel service" was why I was trying to call.
~Thank you!'s review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Thank you!: I thought I was never going to get the problem resolved, but the two operators were very helfpul and provided all the explanation I needed.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Thank you!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Thank you!: I'd give them a five out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Thank you!: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Thank you!: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Thank you! taken from his Verizon customer service problem that occurred on November 12th, 2017.