Vimeo: I am waiting for someone to call. I emailed ove...
A Vimeo customer review by GetHuman user ~TideChanger from November 19th, 2017
Background on ~TideChanger's case
GetHuman: ~TideChanger - can you tell our other Vimeo customers when your case took place?
~TideChanger: Sure. It was morning, on November 11th.
GetHuman: Did you reach out to Vimeo, and if so, how?
GetHuman: And which of these common Vimeo customer issues best describes the reason you wanted to talk to them?
(Shows ~TideChanger a list of common Vimeo problems)
~TideChanger: "Cancel service" was why I was trying to contact.
~TideChanger's review of Vimeo customer service
GetHuman: So how would you sum up your experience for GetHuman's Vimeo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TideChanger: I am waiting for someone to call. I emailed over a month ago. I was locked out of my account. I wanted to discontinue service and now because I can't get in touch with anyone they have billed me AGAIN!!!!!! Please refund my payment!!!!!!Please contact me *****@***.com
GetHuman: Let's quantify your experience contacting Vimeo. On a scale of 1 to 5, how easy is it go get help on a Vimeo problem?
~TideChanger: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TideChanger: I'd give them a one out of five on communication.
GetHuman: And what about Vimeo's ability to quickly and effectively address your problem?
~TideChanger: For that I would say one out of five.
GetHuman: And finally- any advice for other Vimeo customers?
~TideChanger: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Vimeo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TideChanger taken from his Vimeo customer service problem that occurred on November 11th, 2017.