Virgin Mobile: The menu prompts do not give you any obvious me...
A Virgin Mobile customer review by GetHuman user GetHuman-152721 from November 1st, 2017
Background on GetHuman-152721's case
GetHuman: GetHuman-152721 - can you tell our other Virgin Mobile customers when your case took place?
GetHuman-152721: Sure. It was evening, on October 27th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-152721 a list of common Virgin Mobile problems)
GetHuman-152721: "Unlock Phone" was why I was trying to call.
GetHuman-152721's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-152721: The menu prompts do not give you any obvious method to contact a human. Saying "Customer Service Representative" seemed to offer hope, but then put me back in the same menu ****. Honestly, I finally got the menu to try to switch me to a CSR when I said, "Oh my god, will you please let me talk to a customer service representative." I say "Try to" because when it switched, it went to a busy signal. That happened twice.**After ** minutes of trying, I have still not been able to talk to someone, trying to find the right way through the menus.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
GetHuman-152721: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-152721: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
GetHuman-152721: For that I would say one out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
GetHuman-152721: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-152721 taken from his Virgin Mobile customer service problem that occurred on October 27th, 2017.