Visa: It seems my problem was bounced between the CC...
A Visa customer review by GetHuman user ~Anonymous from November 16th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Visa customers when your case took place?
~Anonymous: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Visa, and if so, how?
GetHuman: And which of these common Visa customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Visa problems)
~Anonymous: "Lower my rate" was why I was trying to call.
~Anonymous's review of Visa customer service
GetHuman: So how would you sum up your experience for GetHuman's Visa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: It seems my problem was bounced between the CC issuer, the merchant and VISA.The issuer promised *% cash back on gasoline purchase "at the pump". I did, and only received *** of *% cash back. Complained to merchant, referred to Issuer, Issuer referred me to VISA. Was told Merchant did not have proper code. I claimed deceptive advertising. Who is responsible?
GetHuman: Let's quantify your experience contacting Visa. On a scale of 1 to 5, how easy is it go get help on a Visa problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Visa's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Visa customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Visa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Visa customer service problem that occurred on November 14th, 2017.