Visa: My wife puncheddepressed * and got a represent...
A Visa customer review by GetHuman user ~tjhBoB from November 16th, 2017
Background on ~tjhBoB's case
GetHuman: ~tjhBoB - can you tell our other Visa customers when your case took place?
~tjhBoB: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to Visa, and if so, how?
GetHuman: And which of these common Visa customer issues best describes the reason you wanted to talk to them?
(Shows ~tjhBoB a list of common Visa problems)
~tjhBoB: "Lower my rate" was why I was trying to call.
~tjhBoB's review of Visa customer service
GetHuman: So how would you sum up your experience for GetHuman's Visa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tjhBoB: My wife puncheddepressed * and got a representative that spoke no ENGISH except for the script sjhe was supposed to read*say. My wife was asking, "Who are you and what is this." The lady (loosedly) said, "Someone is using this numeber fraudulently." My wife said, "I just recieved a call from this number, ID'd by "Caller ID", and depressed redial. You answered so you must be using the numger, "fraudulently", and the conversation went down hill from there.
GetHuman: Let's quantify your experience contacting Visa. On a scale of 1 to 5, how easy is it go get help on a Visa problem?
~tjhBoB: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tjhBoB: I'd give them a one out of five on communication.
GetHuman: And what about Visa's ability to quickly and effectively address your problem?
~tjhBoB: For that I would say one out of five.
GetHuman: And finally- any advice for other Visa customers?
~tjhBoB: Call them early in the day or late. Don't forget any personal or account information you might need for Visa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tjhBoB taken from his Visa customer service problem that occurred on November 9th, 2017.