VitalChek: I'm not complaining at all about the person who...
A VitalChek customer review by GetHuman user GetHuman-373907 from November 21st, 2017
Background on GetHuman-373907's case
GetHuman: GetHuman-373907 - can you tell our other VitalChek customers when your case took place?
GetHuman-373907: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-373907 a list of common VitalChek problems)
GetHuman-373907: "Update Order" was why I was trying to call.
GetHuman-373907's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-373907: I'm not complaining at all about the person who attended me at the phone, but I tried to send a fax to a number which was busy during * hours in a row. The one and only support I had was another phone number to manage myself. Thus, it's the costumer who deals with difficulties, the company is there solely to get my money on its pocket. Way to ******* go, Vitalcheck!
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
GetHuman-373907: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-373907: I'd give them a two out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
GetHuman-373907: For that I would say five out of five.
GetHuman: And finally- any advice for other VitalChek customers?
GetHuman-373907: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-373907 taken from his VitalChek customer service problem that occurred on November 15th, 2017.