Vodacom: Waiting forever to report stolen phone - when i...

A Vodacom customer review by GetHuman user ~Margie from November 26th, 2017

Background on ~Margie's case

GetHuman: ~Margie - can you tell our other Vodacom customers when your case took place?
~Margie: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Vodacom, and if so, how?
~Margie: I used the 082111 number I found for on the GetHuman Vodacom customer phone number page I was on: Vodacom Customer Service Phone Number
GetHuman: And which of these common Vodacom customer issues best describes the reason you wanted to talk to them?
(Shows ~Margie a list of common Vodacom problems)
~Margie: "Change plan" was why I was trying to call.

~Margie's review of Vodacom customer service

GetHuman: So how would you sum up your experience for GetHuman's Vodacom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Margie: Waiting forever to report stolen phone - when it was my turn ....... the person on vodacom side dissapeared - they dont answer!
GetHuman: Let's quantify your experience contacting Vodacom. On a scale of 1 to 5, how easy is it go get help on a Vodacom problem?
~Margie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Margie: I'd give them a four out of five on communication.
GetHuman: And what about Vodacom's ability to quickly and effectively address your problem?
~Margie: For that I would say one out of five.
GetHuman: And finally- any advice for other Vodacom customers?
~Margie: Call them early in the day or late. Don't forget any personal or account information you might need for Vodacom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Margie taken from his Vodacom customer service problem that occurred on November 21st, 2017.

Vodacom

1.30 of 5 stars | 53 reviews

~Margie's Vodacom Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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