Vodacom: The people at your Customer Care and the Stores...
A Vodacom customer review by GetHuman user ~Cheryl from November 21st, 2017
Background on ~Cheryl's case
GetHuman: ~Cheryl - can you tell our other Vodacom customers when your case took place?
~Cheryl: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Vodacom, and if so, how?
GetHuman: And which of these common Vodacom customer issues best describes the reason you wanted to talk to them?
(Shows ~Cheryl a list of common Vodacom problems)
~Cheryl: "Lower my bill" was why I was trying to call.
~Cheryl's review of Vodacom customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodacom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cheryl: The people at your Customer Care and the Stores have no clue on what is happening. I would prefer to speak to somebody in a higher position who can help with a problems. And as for the prompts, well theu*y are just useless. Why do you bother installing the prompts when no one can help you. I spent about a *** day trying to get some-one who is knowledgeable, and what do you get fools.
GetHuman: Let's quantify your experience contacting Vodacom. On a scale of 1 to 5, how easy is it go get help on a Vodacom problem?
~Cheryl: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cheryl: I'd give them a one out of five on communication.
GetHuman: And what about Vodacom's ability to quickly and effectively address your problem?
~Cheryl: For that I would say one out of five.
GetHuman: And finally- any advice for other Vodacom customers?
~Cheryl: Call them early in the day or late. Don't forget any personal or account information you might need for Vodacom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cheryl taken from his Vodacom customer service problem that occurred on November 19th, 2017.