Vodafone (UK): Good morning **I would like to know what positi...
A Vodafone (UK) customer review by GetHuman user ~Annabel from November 24th, 2017
Background on ~Annabel 's case
GetHuman: ~Annabel - can you tell our other Vodafone (UK) customers when your case took place?
~Annabel : Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Vodafone (UK), and if so, how?
GetHuman: And which of these common Vodafone (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Annabel a list of common Vodafone (UK) problems)
~Annabel : "Account access" was why I was trying to call.
~Annabel 's review of Vodafone (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodafone (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annabel : Good morning **I would like to know what position I am in with Vodafone as I have tried on several occasions to end my contract with you and I have had no luck. I have also tried many times to get through on the phone and I have been put on hold for ages. **I am being charged monthly for a contract I am not using and its leaving me skint! **I have had enough and I would just like it sorted asap. If someone could email me that would be great. (please don't call) I don't use this number. **Thank you **Annabel Lodge
GetHuman: Let's quantify your experience contacting Vodafone (UK). On a scale of 1 to 5, how easy is it go get help on a Vodafone (UK) problem?
~Annabel : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annabel : I'd give them a two out of five on communication.
GetHuman: And what about Vodafone (UK)'s ability to quickly and effectively address your problem?
~Annabel : For that I would say five out of five.
GetHuman: And finally- any advice for other Vodafone (UK) customers?
~Annabel : Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annabel taken from his Vodafone (UK) customer service problem that occurred on November 16th, 2017.