Vudu: The customer care number was difficult to find...
A Vudu customer review by GetHuman user ~Jennifer from November 25th, 2017
Background on ~Jennifer's case
GetHuman: ~Jennifer - can you tell our other Vudu customers when your case took place?
~Jennifer: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Vudu, and if so, how?
GetHuman: And which of these common Vudu customer issues best describes the reason you wanted to talk to them?
(Shows ~Jennifer a list of common Vudu problems)
~Jennifer: "Update account information" was why I was trying to call.
~Jennifer's review of Vudu customer service
GetHuman: So how would you sum up your experience for GetHuman's Vudu customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jennifer: The customer care number was difficult to find. There was no greeting while on hold to let me know if I even had the right number. They did rapidly resolve a billing issue.
GetHuman: Let's quantify your experience contacting Vudu. On a scale of 1 to 5, how easy is it go get help on a Vudu problem?
~Jennifer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jennifer: I'd give them a five out of five on communication.
GetHuman: And what about Vudu's ability to quickly and effectively address your problem?
~Jennifer: For that I would say five out of five.
GetHuman: And finally- any advice for other Vudu customers?
~Jennifer: Call them early in the day or late. Don't forget any personal or account information you might need for Vudu to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jennifer taken from his Vudu customer service problem that occurred on November 22nd, 2017.