Vudu: Was able to quickly see my problem (unauthorize...
A Vudu customer review by GetHuman user GetHuman-397247 from November 22nd, 2017
Background on GetHuman-397247's case
GetHuman: GetHuman-397247 - can you tell our other Vudu customers when your case took place?
GetHuman-397247: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Vudu, and if so, how?
GetHuman: And which of these common Vudu customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-397247 a list of common Vudu problems)
GetHuman-397247: "Account Access" was why I was trying to call.
GetHuman-397247's review of Vudu customer service
GetHuman: So how would you sum up your experience for GetHuman's Vudu customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-397247: Was able to quickly see my problem (unauthorized charges) and offer a solution (parental controls). Is not resolved yet (reversed charges), but if accounting does as well as customer service, I will be totally satisfied.
GetHuman: Let's quantify your experience contacting Vudu. On a scale of 1 to 5, how easy is it go get help on a Vudu problem?
GetHuman-397247: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-397247: I'd give them a three out of five on communication.
GetHuman: And what about Vudu's ability to quickly and effectively address your problem?
GetHuman-397247: For that I would say four out of five.
GetHuman: And finally- any advice for other Vudu customers?
GetHuman-397247: Call them early in the day or late. Don't forget any personal or account information you might need for Vudu to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-397247 taken from his Vudu customer service problem that occurred on November 18th, 2017.