WOW!: I was placed on hold to talk to a manager*super...
A WOW! customer review by GetHuman user ~COMCAST from November 26th, 2017
Background on ~COMCAST's case
GetHuman: ~COMCAST - can you tell our other WOW! customers when your case took place?
~COMCAST: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to WOW!, and if so, how?
GetHuman: And which of these common WOW! customer issues best describes the reason you wanted to talk to them?
(Shows ~COMCAST a list of common WOW! problems)
~COMCAST: "Setup service" was why I was trying to call.
~COMCAST's review of WOW! customer service
GetHuman: So how would you sum up your experience for GetHuman's WOW! customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~COMCAST: I was placed on hold to talk to a manager*supervisor and then disconnected twice. I was told no managers were available and they would call me back on my cell number. they called back on my land line instead. My bill continues to go up every month. they tell me its because promotions expire. the TV service is horrible. Should have never left Comcast.
GetHuman: Let's quantify your experience contacting WOW!. On a scale of 1 to 5, how easy is it go get help on a WOW! problem?
~COMCAST: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~COMCAST: I'd give them a four out of five on communication.
GetHuman: And what about WOW!'s ability to quickly and effectively address your problem?
~COMCAST: For that I would say one out of five.
GetHuman: And finally- any advice for other WOW! customers?
~COMCAST: Call them early in the day or late. Don't forget any personal or account information you might need for WOW! to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~COMCAST taken from his WOW! customer service problem that occurred on November 23rd, 2017.