WageWorks: The service advertised is using pre-taxed dolla...
A WageWorks customer review by GetHuman user ~tommyboy from November 3rd, 2017
Background on ~tommyboy's case
GetHuman: ~tommyboy - can you tell our other WageWorks customers when your case took place?
~tommyboy: Yes I can. It was afternoon, on October 27th.
GetHuman: Did you reach out to WageWorks, and if so, how?
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows ~tommyboy a list of common WageWorks problems)
~tommyboy: "Update account information" was why I was trying to call.
~tommyboy's review of WageWorks customer service
GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tommyboy: The service advertised is using pre-taxed dollars to pay for medical expenses. Sounds good, right? Not so fast, it is an extreme hassle to pay your provider using wagework* the card is constantly denied even though it is sufficiently funded* you have to jump through hoops to get them to authorize a payment to your doctor * pharmacy, etc.* the customer service is a mind numbing excercise in futility. I have subscribed through my employer for the last two years and every year has been a mad scramble to get them to authorize release of funds to my provider (wagework get to keep any money left in account after year end). I have never written a complaint in my life, but had to with this company. Wageworks is good in premise - horrible in practice.
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
~tommyboy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tommyboy: I'd give them a two out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
~tommyboy: For that I would say three out of five.
GetHuman: And finally- any advice for other WageWorks customers?
~tommyboy: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tommyboy taken from his WageWorks customer service problem that occurred on October 27th, 2017.