WageWorks: These clowns have no idea what they are doing...
A WageWorks customer review by GetHuman user ~itsaracket from November 14th, 2017
Background on ~itsaracket's case
GetHuman: ~itsaracket - can you tell our other WageWorks customers when your case took place?
~itsaracket: Sure. It was afternoon, on November 7th.
GetHuman: Did you reach out to WageWorks, and if so, how?
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows ~itsaracket a list of common WageWorks problems)
~itsaracket: "Coverage question" was why I was trying to call.
~itsaracket's review of WageWorks customer service
GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~itsaracket: These clowns have no idea what they are doing.*After * months I just sent in the cash, I had already sent in the itemized reciepts twice. I honestly believe they hold out longer than you in the hopes that you just send in the cash. I no longer use their service provided through my employer. Not at all healthy to have to deal with these fools!
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
~itsaracket: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~itsaracket: I'd give them a five out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
~itsaracket: For that I would say four out of five.
GetHuman: And finally- any advice for other WageWorks customers?
~itsaracket: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~itsaracket taken from his WageWorks customer service problem that occurred on November 7th, 2017.