WalMart MoneyCard: I was lied to!!! This is the worst experience w...
A WalMart MoneyCard customer review by GetHuman user ~Angelbaby from November 20th, 2017
Background on ~Angelbaby's case
GetHuman: ~Angelbaby - can you tell our other WalMart MoneyCard customers when your case took place?
~Angelbaby: Yes. It was evening, on November 11th.
GetHuman: Did you reach out to WalMart MoneyCard, and if so, how?
GetHuman: And which of these common WalMart MoneyCard customer issues best describes the reason you wanted to talk to them?
(Shows ~Angelbaby a list of common WalMart MoneyCard problems)
~Angelbaby: "Lost or Stolen Card" was why I was trying to call.
~Angelbaby's review of WalMart MoneyCard customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart MoneyCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angelbaby: I was lied to!!! This is the worst experience with a prepaid card ever in my life. Opened account at end of October and still have not received permanent card while means I cannot get cash back or access cash thru an ATM. For months now I have had to go to walmart and buy something of higher value then return it at a different store so I can pay bills with cash that cannot be paid with a card. I called in last Wednesday and the lady said they could mail a card thru fedex for $**. I told her it wasn't fair I had to pay out of pocket for something that has already unconvienced me so much. She said she had it approved to have the fee waived and after a day I could call and get tracking number. I called today to find out the card was mailed by regular mail and "I'll receive it in two weeks"
GetHuman: Let's quantify your experience contacting WalMart MoneyCard. On a scale of 1 to 5, how easy is it go get help on a WalMart MoneyCard problem?
~Angelbaby: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angelbaby: I'd give them a three out of five on communication.
GetHuman: And what about WalMart MoneyCard's ability to quickly and effectively address your problem?
~Angelbaby: For that I would say four out of five.
GetHuman: And finally- any advice for other WalMart MoneyCard customers?
~Angelbaby: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart MoneyCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angelbaby taken from his WalMart MoneyCard customer service problem that occurred on November 11th, 2017.