WalMart MoneyCard: I had to call back * times and each time I was...
A WalMart MoneyCard customer review by GetHuman user ~Nita b from November 21st, 2017
Background on ~Nita b's case
GetHuman: ~Nita b - can you tell our other WalMart MoneyCard customers when your case took place?
~Nita b: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to WalMart MoneyCard, and if so, how?
GetHuman: And which of these common WalMart MoneyCard customer issues best describes the reason you wanted to talk to them?
(Shows ~Nita b a list of common WalMart MoneyCard problems)
~Nita b: "Setup an account" was why I was trying to call.
~Nita b's review of WalMart MoneyCard customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart MoneyCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nita b: I had to call back * times and each time I was put on hold for up to ** min. I reported my card lost on ******* and was suppose to receive around the **th but did not recieve it. Was told that I would have to pay fee to have rushed again due to no fought of mine, spoke with * supervisor who finally helped me but I still have to wait * more days to recieve it and I'm still on hold ** mins and counting
GetHuman: Let's quantify your experience contacting WalMart MoneyCard. On a scale of 1 to 5, how easy is it go get help on a WalMart MoneyCard problem?
~Nita b: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nita b: I'd give them a four out of five on communication.
GetHuman: And what about WalMart MoneyCard's ability to quickly and effectively address your problem?
~Nita b: For that I would say three out of five.
GetHuman: And finally- any advice for other WalMart MoneyCard customers?
~Nita b: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart MoneyCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nita b taken from his WalMart MoneyCard customer service problem that occurred on November 20th, 2017.