The online Walmart.com was very frustrating. F...
A WalMart.com customer review by GetHuman user ~mrs.lojo from November 25th, 2017
Background on ~mrs.lojo's case
GetHuman: ~mrs.lojo - can you tell our other WalMart.com customers when your case took place?
~mrs.lojo: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~mrs.lojo a list of common WalMart.com problems)
~mrs.lojo: "Track order" was why I was trying to call.
~mrs.lojo's review of WalMart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mrs.lojo: The online Walmart.com was very frustrating. Finally got a human using this number and she was very helpful. We were trying to return a kayak that had been shipped to us, and was the wrong one. The resent the correct kayak (even though they told us it was no longer in stock, after throwing a fight they were able to cough one up.) We tried to return it multiple times online, but no one came for it. Walmart was going to charge us for the wrong kayak they shipped us, and wouldn't pick up. Hopefully, Megan,will help us settle it. She has been very helpful tonight.
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
~mrs.lojo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mrs.lojo: I'd give them a five out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
~mrs.lojo: For that I would say five out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
~mrs.lojo: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for WalMart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mrs.lojo taken from his WalMart.com customer service problem that occurred on November 22nd, 2017.