WalMart: the associate was very helpful and understood m...
A WalMart customer review by GetHuman user ~candyusf from November 15th, 2017
Background on ~candyusf's case
GetHuman: ~candyusf - can you tell our other WalMart customers when your case took place?
~candyusf: Yeah. It was evening, on November 12th.
GetHuman: Did you reach out to WalMart, and if so, how?
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
(Shows ~candyusf a list of common WalMart problems)
~candyusf: "Track an Order" was why I was trying to call.
~candyusf's review of WalMart customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~candyusf: the associate was very helpful and understood my problem. she offered to refund my rush shipping charge since it didn't arrive on time and when I asked for a discount due to my inconvience, she did that, as well.
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
~candyusf: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~candyusf: I'd give them a two out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
~candyusf: For that I would say five out of five.
GetHuman: And finally- any advice for other WalMart customers?
~candyusf: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~candyusf taken from his WalMart customer service problem that occurred on November 12th, 2017.