Washington Gas: After several attempts of contacting customer s...
A Washington Gas customer review by GetHuman user GetHuman-337167 from November 19th, 2017
Background on GetHuman-337167's case
GetHuman: GetHuman-337167 - can you tell our other Washington Gas customers when your case took place?
GetHuman-337167: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to Washington Gas, and if so, how?
GetHuman: And which of these common Washington Gas customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-337167 a list of common Washington Gas problems)
GetHuman-337167: "Cancel service" was why I was trying to call.
GetHuman-337167's review of Washington Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-337167: After several attempts of contacting customer service via phone I stumbled across this website and email - she not only responded right away but cc'd the appropriate party who could handle the matter. Super happy with her.
GetHuman: Let's quantify your experience contacting Washington Gas. On a scale of 1 to 5, how easy is it go get help on a Washington Gas problem?
GetHuman-337167: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-337167: I'd give them a five out of five on communication.
GetHuman: And what about Washington Gas's ability to quickly and effectively address your problem?
GetHuman-337167: For that I would say three out of five.
GetHuman: And finally- any advice for other Washington Gas customers?
GetHuman-337167: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-337167 taken from his Washington Gas customer service problem that occurred on November 15th, 2017.