Washington Gas: I sat on hold for ** minutes and ** seconds wai...
A Washington Gas customer review by GetHuman user ~KEllerbe from November 23rd, 2017
Background on ~KEllerbe's case
GetHuman: ~KEllerbe - can you tell our other Washington Gas customers when your case took place?
~KEllerbe: Yes I can. It was morning, on November 22nd.
GetHuman: Did you reach out to Washington Gas, and if so, how?
GetHuman: And which of these common Washington Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~KEllerbe a list of common Washington Gas problems)
~KEllerbe: "Setup service" was why I was trying to call.
~KEllerbe's review of Washington Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KEllerbe: I sat on hold for ** minutes and ** seconds waiting for a supervisor to pick up the line, only to be hung up on with out anyone answering.
GetHuman: Let's quantify your experience contacting Washington Gas. On a scale of 1 to 5, how easy is it go get help on a Washington Gas problem?
~KEllerbe: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KEllerbe: I'd give them a four out of five on communication.
GetHuman: And what about Washington Gas's ability to quickly and effectively address your problem?
~KEllerbe: For that I would say three out of five.
GetHuman: And finally- any advice for other Washington Gas customers?
~KEllerbe: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KEllerbe taken from his Washington Gas customer service problem that occurred on November 22nd, 2017.