Washington Gas: Stil waiting on hold. Recording said it would...
A Washington Gas customer review by GetHuman user ~Ugh from November 3rd, 2017
Background on ~Ugh's case
GetHuman: ~Ugh - can you tell our other Washington Gas customers when your case took place?
~Ugh: Yeah. It was evening, on October 26th.
GetHuman: Did you reach out to Washington Gas, and if so, how?
GetHuman: And which of these common Washington Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~Ugh a list of common Washington Gas problems)
~Ugh: "Cancel service" was why I was trying to call.
~Ugh's review of Washington Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ugh: Stil waiting on hold. Recording said it would be * minutes and its been an hour. Any business should have the ability to respond to customer's needs in a timely manner, but basic utilities should feel the impetus even more so.
GetHuman: Let's quantify your experience contacting Washington Gas. On a scale of 1 to 5, how easy is it go get help on a Washington Gas problem?
~Ugh: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ugh: I'd give them a five out of five on communication.
GetHuman: And what about Washington Gas's ability to quickly and effectively address your problem?
~Ugh: For that I would say five out of five.
GetHuman: And finally- any advice for other Washington Gas customers?
~Ugh: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ugh taken from his Washington Gas customer service problem that occurred on October 26th, 2017.