Washington Gas: Use your SS* to check EquiFax before establishi...
A Washington Gas customer review by GetHuman user ~Cosette from November 7th, 2017
Background on ~Cosette's case
GetHuman: ~Cosette - can you tell our other Washington Gas customers when your case took place?
~Cosette: Yeah. It was afternoon, on November 1st.
GetHuman: Did you reach out to Washington Gas, and if so, how?
GetHuman: And which of these common Washington Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~Cosette a list of common Washington Gas problems)
~Cosette: "Meter reading" was why I was trying to call.
~Cosette's review of Washington Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cosette: Use your SS* to check EquiFax before establishing service but won't tell you that they are doing it....so if you have frozen your accounts (to keep from being hacked) you are told you have to go to Springfield to set up service. Horrible customer service
GetHuman: Let's quantify your experience contacting Washington Gas. On a scale of 1 to 5, how easy is it go get help on a Washington Gas problem?
~Cosette: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cosette: I'd give them a one out of five on communication.
GetHuman: And what about Washington Gas's ability to quickly and effectively address your problem?
~Cosette: For that I would say four out of five.
GetHuman: And finally- any advice for other Washington Gas customers?
~Cosette: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cosette taken from his Washington Gas customer service problem that occurred on November 1st, 2017.