Wells Fargo Home Mortgages: I have been calling this bank to show my paid o...
A Wells Fargo Home Mortgages customer review by GetHuman user ~washington dc from November 16th, 2017
Background on ~washington dc's case
GetHuman: ~washington dc - can you tell our other Wells Fargo Home Mortgages customers when your case took place?
~washington dc: Yes I can. It was late at night, on November 12th.
GetHuman: Did you reach out to Wells Fargo Home Mortgages, and if so, how?
GetHuman: And which of these common Wells Fargo Home Mortgages customer issues best describes the reason you wanted to talk to them?
(Shows ~washington dc a list of common Wells Fargo Home Mortgages problems)
~washington dc: "Update account information" was why I was trying to call.
~washington dc's review of Wells Fargo Home Mortgages customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo Home Mortgages customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~washington dc: I have been calling this bank to show my paid off mortgage of ****. I have called them over ** times in last eight years and they have provided me with a fax number to fax a letter. I have faxed it ** times and I have not gotten anywhere. The servicing people are so stupid and act like kindergarden kids asking me stupid questions. I am not sure how these companies have become big and they have no idea how to service these loans etc.
GetHuman: Let's quantify your experience contacting Wells Fargo Home Mortgages. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo Home Mortgages problem?
~washington dc: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~washington dc: I'd give them a four out of five on communication.
GetHuman: And what about Wells Fargo Home Mortgages's ability to quickly and effectively address your problem?
~washington dc: For that I would say three out of five.
GetHuman: And finally- any advice for other Wells Fargo Home Mortgages customers?
~washington dc: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo Home Mortgages to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~washington dc taken from his Wells Fargo Home Mortgages customer service problem that occurred on November 12th, 2017.