Western Union: Machine will not give you an option to speak to...
A Western Union customer review by GetHuman user ~Anonymous from November 22nd, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Western Union customers when your case took place?
~Anonymous: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Western Union, and if so, how?
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Western Union problems)
~Anonymous: "Update account information" was why I was trying to call.
~Anonymous's review of Western Union customer service
GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Machine will not give you an option to speak to an agent, you have to states that you want to speak to an agent or machine will hang up on you if you are not calling about the options it give you,
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~Anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Western Union customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Western Union customer service problem that occurred on November 15th, 2017.