Windstream: this is the *rd time I've called in * days and...
A Windstream customer review by GetHuman user ~Foff from November 20th, 2017
Background on ~Foff's case
GetHuman: ~Foff - can you tell our other Windstream customers when your case took place?
~Foff: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Windstream, and if so, how?
GetHuman: And which of these common Windstream customer issues best describes the reason you wanted to talk to them?
(Shows ~Foff a list of common Windstream problems)
~Foff: "Update account information" was why I was trying to call.
~Foff's review of Windstream customer service
GetHuman: So how would you sum up your experience for GetHuman's Windstream customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Foff: this is the *rd time I've called in * days and have yet to talk to anyone. im extremely pissed and will never say anything good about windstream. your customer service is horrible and so is your billing. you billed me for service and never even hooked it up. then you sent me a letter stating my bill was going into collections. total BS!
GetHuman: Let's quantify your experience contacting Windstream. On a scale of 1 to 5, how easy is it go get help on a Windstream problem?
~Foff: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Foff: I'd give them a one out of five on communication.
GetHuman: And what about Windstream's ability to quickly and effectively address your problem?
~Foff: For that I would say one out of five.
GetHuman: And finally- any advice for other Windstream customers?
~Foff: Call them early in the day or late. Don't forget any personal or account information you might need for Windstream to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Foff taken from his Windstream customer service problem that occurred on November 14th, 2017.